Water Meter Customer Portal FAQs

Question
How do I create an account for the water meter portal?

1. Visit watertown-ma.gov/meters 2. Select the “Water Meter Customer Portal” button. 3. Select “Need to set up an account” link. 4. Enter your email...

Question
How do I set up alerts?

You will select the “Settings” tab where the first option will be “Usage Alerts” Here you can customize the alerts you receive for: * Billing cycle...

Question
What can I see on my Dashboard of the Water Portal?

You can see the following details on your Water Portal Dashboard: Billing Cycle Usage * The amount of water (in cubic feet) you’ve used during the...

Question
How can I change the language settings on my Water Portal?

1. Select the Menu button in the top left-hand corner of your screen. 2. Select “Language.” Here you can choose between English and Spanish See how...

Question
How can I pay my water bill through the Water Portal?

1. Select the Menu button in the top left-hand corner of your screen. 2. Select “Pay Bill.” This will bring you to the vendor we use for online...

Question
How do I view my usage details?

1. Select the Menu button in the top left-hand corner of your screen. 2. Select “Usage Details.” Here you can see your water usage in the following...

Question
How do I update my user settings?

1. Select Menu button in the top left-hand corner of your screen. 2. Select "Settings". 3. Select "User Settings". Here you can update your account...

Question
How do I add an additional water meter to my account?

1. Go to Settings, then select User Settings. 2. Click on Manage Accounts. 3. Select the Add Account button. 4. Enter the account number found on...